Customer Help Centre

What can we help you with?

If you can't find what you are looking for on our website, please get in touch - we are always happy to help.

Most Frequently Asked Questions

Yes, to book a collection online, you will need to register. It is quick and easy and will take less than two minutes.
We provide Door to Door shipping from the UK to Ghana which takes between 3 – 6 weeks. We also provide Air freight services which take 5 working days, but your recipient will need to collect from Kotoka Airport and pay any due duty.
On our website or call our dedicated customer service team
Yes, we do. We sell boxes, drums and tapes.
Yes you can, although we recommend using our Jobyco branded packaging as they are firm, strong and secure.
We cover about 95 percent of Ghana.
Yes there are. Please call our dedicated team of customer services personnel on 02036 956 226 to answer any queries you may have regarding size limits.
Yes there are, for a full and comprehensive list please see our Prohibited Items List.
No, they will not be charged for anything. They just need to receive and enjoy.
The customs reserve the right to examine our container at any time.
Yes we offer insurance from £25.
Yes you can via our Customer Portal.
All items have to be inspected before signing the delivery note.
How long your shipment arrives at the final destination in Ghana depends on the picking date in the Uk. Usually all items are distributed to the receipient's home in Ghana within four weeks from the picking date.
At Jobyco we do our best to bring your packages in an intact condition at their final destination. We however advice our customers whenever possible to use boxes and packaging materials that are in good condition.
If you must reuse a box, please make sure it is in an excellent condition with no holes, tears, rips or corner damage and that all flaps are intact.